Appointments: Please plan to arrive 5–10 minutes before your scheduled service to allow for check-in and service preparation. If arriving late for your appointment, as a courtesy to the next guest, your service will still have to end on time regardless of the start time. Arriving late will simply limit the time for your service, lessening its effectiveness and your pleasure. The full-service price may be applied.
Cancellations: We as service providers earn our wages by reserving time for our guests, and we make every effort to schedule enough time for each guests’ needs. In order to keep this scheduling policy working, any cancellation received less than 24 hours in advance will be charged 50% of the full-service price. No-shows will be charged 100% of the full-service price. A major credit card or gift card is necessary to reserve time for multi-services or group events.
Gift Cards: Gift cards expire five (5) years from the purchase or reload date.
For Your Protection: We regret that we cannot be responsible for loss or damage to personal articles including clothing and accessories. Please keep all valuables with you during your appointment.
Children: We welcome all ages however children must be supervised during the entirety of their visit. We appreciate your understanding and cooperation.
Service Satisfaction: In the event that you are not satisfied with your service, we ask you to please contact the service provider directly and schedule a redo of your service within 7 days of your service visit. Redo appointments must be booked within 2 weeks of the original service appointment.
Product Return Policy: We will issue a full refund on Hair products unused or gently used and returned within 14 days of purchase. GLO makeup and skincare products are non-refundable once they are open and used.